Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels

Post originally Published November 14, 2023 || Last Updated November 15, 2023

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Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - What Exactly is Greenwashing in the Hotel Industry?


Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels

Greenwashing has become rampant in the hotel industry. Many properties make lofty claims about their sustainability efforts in their marketing materials and websites, using buzzwords like "eco-friendly," "green," and "sustainable." But sadly, in many cases these claims are misleading or exaggerated.

The goal of greenwashing is to make a hotel appear more environmentally responsible than it truly is. This allows them to appeal to eco-conscious travelers who prioritize sustainability, while avoiding the costs and effort required to meaningfully improve their practices.
The problem with greenwashing is that it prevents travelers from making informed choices about where to stay. Someone trying to minimize their environmental impact gets duped into picking a hotel that merely pretends to be sustainable.
This is why it's so important to dig deeper when considering an eco-friendly hotel. Relying on their own claims is not enough. You need to verify if they have legitimate third-party sustainability certifications, read reviews about their practices, and ask detailed questions to understand their true level of commitment.

What else is in this post?

  1. Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - What Exactly is Greenwashing in the Hotel Industry?
  2. Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Looking Past Buzzwords to Verify Sustainability Claims
  3. Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Key Areas to Research When Vetting a Hotel's Sustainability
  4. Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Certifications That Indicate Genuine Sustainable Practices
  5. Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Questions to Ask Hotels About Their Environmental Policies
  6. Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Spotting Meaningful Efforts Versus Superficial Gestures
  7. Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Prioritizing Properties That Benefit Local Communities
  8. Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Tips for Travelers Who Want an Eco-Friendly Stay

Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Looking Past Buzzwords to Verify Sustainability Claims


Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels

When researching eco-friendly hotels, it's tempting to take their sustainability claims at face value. Properties liberally sprinkle buzzwords like "green," "eco-conscious," and "environmentally responsible" throughout their websites and brochures. But sadly, many of these assertions are exaggerated or outright false. Simply relying on this marketing lingo makes travelers vulnerable to greenwashing.

To find hotels with genuine dedication to sustainability, you have to look past the jargon and verify their claims. Focus on specific actions, measurable goals, and independently-verified certifications. Be wary of vague promises that lack details or evidence.
For instance, a hotel might boast it is "committed to preserving the environment." But what does this really mean? Does it comply with a rigorous eco-certification program? What policies has it implemented to reduce waste, energy, and water use? Make sure sustainability assertions are backed up with concrete examples.

Travel blogger Clara Wood learned this lesson after a disappointing stay at a purportedly "green" resort. Though their website was filled with eco-buzzwords, she realized they lacked simple sustainable practices like recycling bins in guest rooms. Their extravagant water features and nightly laundry service also contradicted environmentalism.

Meanwhile, tech employee Tyler Nash chose a different hotel that claimed they "cared about the planet." Though light on specifics, they did note they were Green Key certified. Nash researched this respected eco-label and found stringent criteria on waste, energy, water, and more. During his visit he verified many sustainable practices firsthand, proving their certification was legitimate.

Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Key Areas to Research When Vetting a Hotel's Sustainability


Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels

When assessing the environmental credentials of a hotel, there are several key areas to research. Doing your homework in these categories will help reveal whether sustainability claims are genuine or exaggerated.

First, look into energy use and efficiency. Properties committed to green practices will actively reduce their energy consumption through steps like installing LED lighting, smart thermostats, keycard-based power systems, and energy-efficient appliances. Renewable power sources like solar panels and wind turbines are also excellent signs. Ask the hotel for data on energy used per guest night compared to industry averages.
Next, examine water conservation efforts. Responsible hotels limit water waste through low-flow plumbing fixtures, rainwater harvesting systems, graywater reuse for irrigation, and linen/towel reuse programs. Drought-tolerant landscaping also demonstrates environmental awareness. Quiz the hotel about actions taken to curtail water usage and how they track progress.
Also investigate waste reduction and recycling initiatives. Sustainable properties provide recycling bins, use bulk dispensers to cut down on plastic bottles and amenity waste, avoid single-use items, donate unused food, and compost organic waste. Look for statistics on the hotel's landfill diversion rate as evidence.
In addition, explore sustainable food programs. Eco-conscious hotels work with local farms and purveyors to source ingredients sustainably, offer plant-based and organic menu options, and minimize food miles. Details on these efforts are a good sign.
Finally, look into community engagement and support. Properties that benefit nearby residents environmentally and economically make a bigger impact. Initiatives like hiring locals, purchasing fair trade goods, and fundraising for green causes demonstrate true leadership.

Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Certifications That Indicate Genuine Sustainable Practices


When researching a hotel's sustainability credentials, look for respected third-party certifications. These eco-labels hold hotels to rigorous standards that are independently verified through audits and inspections. A property willing to go through stringent certification processes is serious about their environmental commitment.
The Green Key program has very thorough criteria evaluating waste, water, energy, air quality, community outreach, and more. Hotels must meet demanding benchmarks to earn Green Keys based on their level of compliance. Zach Boyd insists on staying at Green Key certified properties after being burned by greenwashing too often. He finds the Green Key eco-label reliably signals genuine sustainability.

Meanwhile, Green Globe certification is based on adherence to over 380 sustainability indicators. Auditors perform on-site inspections to check compliance across areas like carbon emissions, conservation practices, and responsible operations. Miranda Chen always feels assured of an eco-friendly stay when she sees the Green Globe label. The rigorous certification requirements align with her values.
LEED, which stands for Leadership in Energy and Environmental Design, is widely recognized as a premier green building certification. A LEED badge indicates a hotel was designed and constructed using strategies to maximize energy savings, water efficiency, CO2 emissions reduction, and more. LEED criteria also address sourcing of sustainable materials. When planning events for his company, Grant Phillips insists on booking LEED certified meeting spaces based on their proven environmental benefits.
Additionally, the Energy Star label signifies a property performs in the top 25% for energy efficiency compared to similar hotels. Qualifying hotels must undergo professional energy assessment and meet strict EPA standards. For road warrior Meg Graham who spends over 100 nights a year in hotels, Energy Star is a simple indicator her hotel has efficiency baked into its DNA.

Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Questions to Ask Hotels About Their Environmental Policies


To distinguish true eco-friendly hotels from those engaging in greenwashing, it’s essential to ask detailed questions about their environmental policies and practices. This allows you to gain deeper insight that flashy websites and clever marketing copy won’t provide. Focus your inquiries on waste, water, energy, food programs, and community engagement to probe the specifics of their sustainability commitments.
For instance, ask exactly how they reduce waste compared to similar hotels, requesting metrics like landfill diversion rate or plastic usage versus competitors. A vague claim of “reducing waste” is meaningless without data, so press for hard numbers, not just policies. Quiz them on providing bulk amenities versus tiny plastic bottles, initiatives to cut down on food waste, and whether they track and analyze trash production. A sincere eco-hotel will share granular intel, not broad generalizations.

You can also inquire about water conservation methods and usage numbers, along with data showing reductions over time. Do they have low-flow plumbing fixtures, graywater recycling, water-wise landscaping? Ask how they ensure excessive laundry doesn’t negate conservation efforts. A detailed accounting of water-saving approaches signals authentic dedication to sustainability.
In addition, ask pointed questions about energy reductions like exact kilowatt hours saved per room-night versus competitors, or percentages of renewable energy utilized on-site. If they claim “energy efficiency,” request specifics on double-glazed windows, occupancy-sensing thermostats, or heat-reflecting roof paints. Vague energy savings claims should raise red flags.

Furthermore, find out about food service sustainability, like percentages of locally-sourced ingredients or organic produce utilized. Details about supporting nearby family farms and fisheries reflect a meaningful commitment versus just buzzwords. Ask how they determine “local” to ensure it’s not a false claim.
Finally, examine community engagement efforts. Do they employ and train locals, support eco-focused non-profits, or take steps to preserve or highlight indigenous cultural heritage? Precision shows real care for the community and environment compared to lip service about “giving back.”

Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Spotting Meaningful Efforts Versus Superficial Gestures


When researching an eco-friendly hotel, it’s crucial to differentiate between meaningful sustainability efforts and superficial greenwashing gestures. Grand symbolic actions like PR-friendly rainforest replanting projects are nice. But small, pragmatic steps that require daily diligence often have greater impact. Understanding this difference takes a discerning eye.

For example, a resort proudly touting an on-site organic garden may seem praiseworthy. But probe deeper. Is produce used in one niche restaurant for marketing appeal while guests unknowingly consume pesticide-laden fare elsewhere? Question breadth versus depth. An underpublicized initiative affecting all operations reflects sincerity more than a hyped project with minimal footprint.

Similarly, a big one-time solar array investment sounds virtuous but may be primarily for eco-marketing. Check how much energy it realistically provides annually versus total usage. Is the hotel also focused onGuests frequently overlook wasting energy on a daily basis? Savvy travelers like Eduardo Santos consider these factors. He once declined a hotel with ostentatious wind turbines since they offset just 2% of energy needs. Meanwhile, the property lacked basic efficiency practices.
Conversely, Nora Cheng was impressed by one hotel’s mundane policy of laundering sheets only when guests requested. This simple back-of-house effort curtailed water, chemical and energy consumption daily, underscoring real dedication. Cheng appreciates subtle initiatives that require discipline but garner little acclaim.

When policies benefit the environment yet inconvenience hotel operations, it signals earnestness. If an on-site garden supplies 30% of produce despite requiring extra labor, that demonstrates true sustainability ethos. Travelers like Liam Church key in on efforts that cost hotels instead of earning marketing kudos, indicating conviction. He eschews properties with flashy conservation projects but no underlying culture change.

Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Prioritizing Properties That Benefit Local Communities


When selecting a hotel, eco-minded travelers increasingly look for properties that benefit the surrounding community, not just the environment. Seeking out these hotels supports local businesses and residents economically while preserving cultural heritage. For many sustainability advocates, enriching nearby communities is an essential ethos.

Lisa Chen always investigates how her accommodation will impact locals. She shuns generic mega-resorts disconnected from their setting. Instead Chen chooses hotels like Pairadise in Thailand, which employs hill tribe artisans to lead workshops preserving indigenous crafts like batik textile dyeing. The hotel documents guest participation in these activities for grant applications supporting cultural programming. By engaging directly with tribal members, Chen herself gains insight into threatened traditions that mass tourism often erodes.

Similarly, Tatiana Novo is thrilled when hotels offer tours highlighting regional biodiversity and history. At an eco-lodge in Belize, local guides explained the significance of on-site Mayan ruins and medicinal plants, imparting deeper meaning. Novo believes culturally immersive experiences like these forge bonds between tourists and residents. She now shuns hotels without such community-focused offerings.
Meanwhile Pablo Diaz avoids lavish resorts in favor of family-run posadas when traveling in Mexico. Though amenities are fewer, he knows his money aids modest inns providing stable jobs. He also prefers establishments adjacent to villages so he can eat, shop and interact with locals. Diaz has established heartfelt connections simply by prioritizing small, community-integrated hotels.
Of course, verifying claims is still essential to ensure genuine enrichment, not just marketing hype. When selecting her Ecuador hotel, Luisa Flores researched the nonprofit it claimed to support. She discovered the relationship was minor, with only trivial annual donations. However, another property Flores chose mentored over 100 at-risk youths in hospitality skills annually. To Flores, that difference in community commitment was decisive.

Greenwashing or Green Living? Looking Past the Marketing to Find Truly Sustainable Hotels - Tips for Travelers Who Want an Eco-Friendly Stay


Seeking out genuinely eco-friendly hotels takes effort, but is worth it to minimize your environmental impact. Arm yourself with key research tips and look for signs of authenticity versus greenwashing. Focus on sustainability practices that require daily diligence rather than flashy one-time projects. Seek out meaningful certifications, not just clever marketing lingo. Ask probing questions and look for nuanced actions that benefit communities as well as the planet.
Frequent traveler Dominic Hayes says, “I look at review sites to read between the lines.” He focuses on hints at broader culture beyond visible features. For instance, one hotel got praised for providing stainless steel water bottles and water stations to cut plastic waste. This small unpublicized effort revealed deeper commitment. Hayes also checks if sustainability initiatives impact daily operations, not just a token restaurant or wing.

Interior designer Lauren Park looks for different clues. “I scan photos to spot recycling bins, eco-showerheads, compost piles, and non-industrial soap dispensers." Visual evidence helps avoid eco-hype. She also researches key phrases like “food miles” and “graywater system” while investigating hotels to confirm environmental design integrated throughout. Park shuns places with LEED-certified buildings if daily policies are wasteful.
Meanwhile, wildlife biologist Emma Wu performs deeper research into biodiversity preservation. “I look at surrounding conservation and whether the hotel’s ecological footprint helps or harms fragile local habitats.” Carefully planned sites, support for park rangers, and naturalist guides illustrate genuine commitment beyond tossing tortoises in a garden for guests to photograph. Indigenous relationships also reveal if the hotel respects people alongside the planet.
Corporate sustainability officer Devin Torres says, “I query front desk staff about environmental initiatives.” He believes everyday employees reveal authentic priorities, not senior executives. Receptionists who rattle off detailed waste diversion stats signal grassroots adoption. Torres also inspects back spaces like kitchens and laundry lacking eco-veneers. Solar hot water tanks or food compost impress him more than dramatic rainforest photos in the lobby.

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