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Which Lyft phone number should I use?
This depends on whether it’s an emergency or not, as well as whether you’re a customer or a driver. If you search the Lyft Help section and click on Contact Support, it only takes you to the online form, which is the main form of contact people use with Lyft. We searched the site for several minutes to try and find a phone number, but it seems like Lyft don’t like to advertise it!
The Lyft blog, however, states that the Lyft Critical Response Line can be used for emergencies only. So if you’re a customer or driver in an emergency situation (an accident, safety concern or citation) which doesn’t warrant calling 911, you can call the Lyft Critical Response Line 24/7, 7 days a week on 855-865-9553.
What else do I need to know about using a Lyft phone number?
Customers, drivers and prospective drivers can contact Lyft Support here online rather than calling. It will no doubt take longer for you to get a response this way, so it’s probably best to only use it for when you want to complain and don’t need a fast reply or to talk about your personal account, pay, driver rating or suchlike.
It’s not always better to contact companies like Lyft by phone or by online form, however. By publicly voicing your concern on social media like Twitter or Facebook, it’s likely that you’ll get a swifter response and a more satisfactory customer service outcome.
You can contact Lyft on Twitter here or on Facebook here. While you can post on either of these 24/7, both the Twitter and the Facebook Support Teams are only available 7 days a week between 5AM and 9PM PST, so you may not receive an immediate answer.
What’s the Lyft news?
In its biggest expansion yet, Lyft has recently launched in 54 more US cities:
- Port St. Lucie
- Fort Myers
- Terre Haute
- Cedar Rapids
- Des Moines
- Iowa City
- Sioux City
- St. Cloud
- Grand Forks
- Eau Claire
- Fond du Lac
- La Crosse
If you’re new to Lyft, you can join here to get credit towards your first rides!