Lyft phone number and more ways to contact them (plus news of Lyft launching in 54 more cities)

Posted on March 3, 2017 by in ThankYou Points

Lyft phone number

Which Lyft phone number should I use?

This depends on whether it’s an emergency or not, as well as whether you’re a customer or a driver. If you search the Lyft Help section and click on Contact Support, it only takes you to the online form, which is the main form of contact people use with Lyft. We searched the site for several minutes to try and find a phone number, but it seems like Lyft don’t like to advertise it!

The Lyft blog, however, states that the Lyft Critical Response Line can be used for emergencies only. So if you’re a customer or driver in an emergency situation (an accident, safety concern or citation) which doesn’t warrant calling 911, you can call the Lyft Critical Response Line 24/7, 7 days a week on 855-865-9553.

What else do I need to know about using a Lyft phone number?

Customers, drivers and prospective drivers can contact Lyft Support here online rather than calling. It will no doubt take longer for you to get a response this way, so it’s probably best to only use it for when you want to complain and don’t need a fast reply or to talk about your personal account, pay, driver rating or suchlike.

It’s not always better to contact companies like Lyft by phone or by online form, however. By publicly voicing your concern on social media like Twitter or Facebook, it’s likely that you’ll get a swifter response and a more satisfactory customer service outcome.

You can contact Lyft on Twitter here or on Facebook here. While you can post on either of these 24/7, both the Twitter and the Facebook Support Teams are only available 7 days a week between 5AM and 9PM PST, so you may not receive an immediate answer.

What’s the Lyft news?

Lyft phone number

In its biggest expansion yet, Lyft has recently launched in 54 more US cities:

Alabama

  • Birmingham

Florida

  • Lakeland
  • Ocala
  • Pensacola
  • Port St. Lucie
  • Fort Myers

Georgia

  • Augusta
  • Brunswick
  • Columbus
  • Macon

Illinois

  • Carbondale
  • Decatur
  • Kankakee

Indiana

  • Evansville
  • Gary
  • Muncie
  • Terre Haute

Iowa

  • Ames
  • Cedar Rapids
  • Davenport
  • Des Moines
  • Dubuque
  • Iowa City
  • Sioux City
  • Waterloo

Kansas

  • Manhattan
  • Topeka

Massachusetts

  • Springfield
  • Pittsfield
  • Worcester
  • Amherst

Michigan

  • Flint
  • Jackson
  • Kalamazoo
  • Midland
  • Saginaw

Minnesota

  • Mankata
  • Rochester
  • St. Cloud

North Dakota

  • Bismarck
  • Fargo
  • Grand Forks

Ohio

  • Youngstown

Texas

  • Amarillo

West Virginia

  • Huntington
  • Martinsburg
  • Morgantown
  • Parkersburg

Wisconsin

  • Eau Claire
  • Fond du Lac
  • Janesville
  • La Crosse
  • Sheboygan

Virginia

  • Fredericksburg

If you’re new to Lyft, you can join here to get credit towards your first rides!


About the author: Torsten is a serial entrepreneur who started almost a dozen ventures on four continents. Torsten's love for travel has brought him to 130+ countries and travel with most of the world's airlines. You can reach Torsten at [email protected]

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