I’m planning to be in Athens for a night in the summer of 2017. Athens is a great hotel market most of the time – but not in summer! Room rates easily double and given the heat in Athens a well-working Central AC is a top priority of mine.
I recently ‘equipped myself’ with 30,000 Wyndham Rewards from the Barclays Wyndham Rewards credit card. Wyndham has revamped its award chart and has just two redemptions – ‘go free’ for 15,000 points and ‘go fast’ for 3,000 plus cash. I love this system – in theory, that is!
The Wyndham Grand is just about to open in Athens and it comes up right away for my dates.
Now when I browsed through the available room types, the list kept going on and on. Eventually the ‘Presidential Suite’ popped up – and it is the same 3,000 points & EUR 85. Now that’s what I wanted!
However, when I tried to book, it said I didn’t have enough reward points, even though my balance is 10x what is required (according to the booking screen at least).
Now this sounds like a great deal to me, so I called Wyndham Rewards to see if they could book it manually. The Wyndham Rewards number is 1-866-Wyn-Rwds (1-866-996-7937), which promptly greets you with ‘…you can do everything online…’ When you select an agent using Option 0 or 1 you only get a busy signal. It was Sunday morning when I tried and I realized that there might be an issue with the phone lines; no worries – this stuff happens.
I tried a few hours later and then the next day and the exact same thing happened. I was a bit unnerved. I sent a Tweet to Wyndham Rewards and described my issue. They replied immediately but with the suggestion to call the Wyndham Rewards number (the same number that I had just described as broken). I mentioned the broken phone lines again and got nothing in reply. It seems like I was chatting with a bot.
Oh well, I thought, let’s give it a week – Wyndham Rewards is still a new player. To this day, though, nothing has changed.
I also called the ‘regular reservations’, who say they can’t do anything in connection with points. When I mentioned my issues with the phone system giving me a busy signal every time (after the first few voice prompts) they replied I should just try again. I must have tried a dozen times with no changes.
So if a rewards program has no functioning call center for a week or more (despite claims to the contrary) is it a scam? I understand that my particular redemption may not work but, really, they can’t take a call or Tweet a solution in a week for a simple redemption booking?
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About the author: Torsten is a serial entrepreneur who started almost a dozen ventures on four continents. Torsten's love for travel has brought him to 130+ countries and travel with most of the world's airlines. You can reach Torsten at [email protected]
This post has been tagged with: award | award chart | Barclays | Booking | Card | credit | Credit Card | deal | great hotel | Holidays Inn | hotel | hotel booking | market | Photo Review | points | program | redemptions | Rewards | summer | Traveling | Wyndham | Wyndham Rewards