I usually like InterContinental hotels A LOT, but my decision to stay at the InterContinental Phnom Penh was a terrible one.
The hotel posts high room rates (for this city) of around $200 for most nights – that’s almost double what the InterContinental Hanoi charges! Also, this InterContinental is not in a good location; it’s about 20 minutes of driving for most sights and restaurants. It’s located along a busy intersection and most tuk tuk drivers have never heard of it.
Check-in was very friendly, though, and somewhat quick.
The room was in typical InterContinental fashion; it was rather large and came with a huge bathroom. The beds were excellent – the right firmness and with wonderful duvets. Plus the AC was powerful and quiet. So what could go wrong?
For starters, the internet was slow and never really reached beyond 1 Mbit.
The biggest issues came from the bathroom, though. The sink would not drain, the toilet was clogged and there was never any hot water, so I called the service line and engineering came by promptly. I was told it was ‘fixed’, only to have the exact same issues the next time I tried to shower or use the sink. Over the two nights no real fix was done despite several calls and ‘engineering team fixes’. Oh, well; it was lukewarm showering for me.
In addition, the windows were extremely dirty – I doubt they had been washed in a long time.
The hotel has no real grounds and just a small swimming pool; nothing wrong with that for a city hotel, but is that really all they offer for $200?
I used the gym several times and it was well-equipped and sorted. Most weight-lifting machines were old, but everything was well-maintained. To my surprise, it was always busy in the gym!
I saw a number of big tour groups using the hotel. For them the hotel would work rather well, since they had their own transportation. Getting around in Phnom Penh is ideally best without the tuk tuk hassle.
All in all, this was a disappointing stay and the hotel turned out to be a very average InterContinental. I felt I got very little for my $$$.