Holiday Inn Express Surabaya Review

Posted on April 8, 2016 by in Hotel Reviews, IHG Rewards Club


The Holiday Inn Express in Surabaya is located in close proximity to the Sheraton Surabaya, JW Marriott Surabaya in the Surabaya city center. The Surabaya city center is a nitty-gritty affair and walking around isn’t something I’d recommend.

The building is easy to miss and my Uber driver clearly had never been to the hotel. Check-in was super friendly and fast. This must have been the fastest and most prompt check-in I had in Indonesia. The agents knew my name before I arrived, did q quick passport copy and a minute later I was on my way to my room – awesome!



The room was modern and well appointed. I found most chains in Indonesia delivering a modern, above brand standard room experience. The room was also refreshingly cold. The shower works very well and had good pressure and had hot water.





I had trouble getting the WiFi to work as the login page would never come up. I feared a call to the front desk would only make things worse but they fixed it to my surprise and the WiFi came out to a slow but agreeable 1.5Mbit.

I decided to have a drink at the bar when I returned after some exploration and found it odd that my beer was warm – I had to ask a few more time to get a cold beer that did cost about $5 – not cheap for Surabaya!

I found the bed to work well and after a refreshing amount of sleep I looked forward to the breakfast. That was a mistake though since it was very basic and just about fulfilled the Holiday Inn Express brand standard.





In sum this is a great place considering the $35 room rates (and the constant IHG promotions). The room as lovely and the location good. WiFi and breakfast are subpar.

3.5 / 5 stars