The Etihad Business Class Lounge London (LHR) is located directly under the Skyteam London Heathrow Lounge which I have fond memories of.
The Etihad Business Class Lounge London gets very little daylight especially on this cloudy London afternoon. I arrived early and asked nicely (!) to be put on an earlier flight and the agent had no trouble asking Ticketing for this. They did decline my request though – it was an award ticket after all and I could not expect anything really.
The lounge was brimming with the First and Business Class passengers for the earlier A380 flight. Both Business and First Class passengers use the same lounge.
The lounge comes with a dining area with decent food (not great though). The service staff was excellent in their attitude and attentiveness though their English was somehow odd – at least my mumbled ‘Germanenglish’ would not be understood well.
There is also a separate buffet with a good section of mains, appetizers and desserts. Drinks can only be ordered with the waiting staff – so no stealing of champagne bottles here folks!
I wanted to work during my time and while the Internet had no downtime even when I was the only guest in the lounge it maxed out at 4 Mbit – that is clearly too slow for a lounge that serves 100 people per flight!
I also made an appointment for the complimentary neck and shoulder massage. For some reason the massage was really bad – I have fond memories of the massage in the neighboring Skyteam lounge. That one was actually really great but I would not get another massage even if I was paid for it.
When the time came I was kinda happy to leave the lounge. I can’t really pinpoint it but the lounge somehow disappointed. The Qatar Lounge and the Skyteam lounge are two much better options (if you have the option to use them).