The Westin LAX is my favorite go-to hotel at Los Angeles Airport. I have even stayed here when not flying in or out because of its attractive rates and location a bit away from the hustle and bustle from the other airport hotels.
It is an old hotel and it shows – there is no denying its decay. While the rooms are maintained well and intensely cleaned, the hardware is just really old now.
This time I actually got an upgrade to a huge corner suite on the 12th floor. It has a nice patio with a view over both approach paths to see the incoming planes at LAX.
The hotel seems to have changed WiFi provider and the premium internet is now VERY fast – up to 10 Mbit at any time.
Also new is that you can choose a $15 food and drink voucher as a Platinum Amenity. The other choices are breakfast (also served in the lounge) or 500 Starpoints. I went for the credit and it showed up on my folio – however it was never applied to my balance. I talked to the agent at check-out though and she changed something but again the balance wasn't reduced by the $15 on the next portfolio she sent me.
This is certainly not a luxurious hotel but it is trying and given the competition of either pricey downtown ($300+) hotels and dated airport competitors like the Holiday Inn, Hilton or Marriott, it is doing rather well.
I'm curious what Hyatt will do with The Concourse. It used to be a Radisson and I spent another night there. It looked exactly like before but has Hyatt staff now. I can't say much but the check-in was crowded and the staff were friendly but they didn't have much of an idea what Hyatt and Hyatt Gold Passport were.