All About Reconsideration Numbers

Posted on April 10, 2014 by in Travel Deals

Reconsideration lines are a valuable resource because they not only save you time but increase your chances of earning valuable sign-up bonuses for opening new credit cards.

Here is a call list for the reconsideration lines of most of the popular US credit card issuers:

– Chase Personal – (888) 245-0625

– Chase Business – (800) 453-9719

– Citi – (800) 695-5171 or (800) 763-9795

– Barclays – (866) 408-4064

– Bank of America Personal – (866) 811-4108, (888) 503-6092, (866) 865-7843

– Bank of America Business – (800) 601-3923, (866) 695-6598

– American Express – (866) 314-0237

– US Bank – (800) 947-1444 (Personal and Business)

– Capital One – (800) 889-9939 or (800) 625-7866.(Account Specialist) (Note that Capital One has no real reconsideration – you can just beg for it.)

– HSBC (866) 551-0258

– Wells Fargo (800) 967-9521

In the past several years I've applied and been approved for nearly 80 different credit card products. In that time, I've only been denied once. I'm not saying this to brag, but to note that there is a great potential tool in every travel hacker's bag that you can use to help ensure approvals and speed up the pesky '30 day process' that you encounter. These tools are called reconsideration lines.

Essentially, you circumvent the whole process of waiting for your approval to transpire at the bank's sweet time by being proactive and promoting a faster response. In the vast majority of cases, you can get on the phone with a credit analyst, explain your situation and most always get an immediate approval there and then. Here are a few tips to getting this done:

Image_from_learnthat.com-big

1. Don't call us, we'll call you: The first rule is not to wait for their response, but to call the banks directly. Once you get someone on the line, explain that you applied for a card and wanted to see if they needed any other information for them to approve your application.

2. Give good reasons: The credit analysts are always going to ask you certain questions, such as confirmation of your annual income, your personal info like your address, social security number and so forth. However, sometimes they'll ask you questions such as, "Why do you apply for so many cards?" or something along that vein. This is doubly the case if you sign up for a lot of cards. Although the most accurate answer to this question would be because of the generous sign-up bonus, that's probably not the best answer to give the rep. Instead, detail how you've shifted your travel plans to include the miles/points that the particular card offers. It's never a bad idea to also reference that you like the credit card company (e.g. "I love American Express!") and that you've been a long-time customer with them.

3. Be polite and cheerful: Phone customer service representatives don't have an easy job as they are often the verbal punching bag of callers. I've found that it's always very helpful to greet them by name, ask them how they're doing and generally treat them in a friendly manner. On more than one occasion, I've been able to charm the representative into looking into alternate methods of accepting my application instead of giving me an outright rejection. In those cases, I usually suggest allocating some of the credit line on another card to the new card so as to avoid any further credit risk on the issuer's part.

But wait there is more – the full list of reconsideration numbers has been gathered by myFICO:

Amex Collections Dept: 800-921-6490 (people on blacklist can call this number)
AmEx Oasis Program: 888-232-3261
AmEx: 800-567-1083 (App Status – Use with caution if attempting a denied app recon; have been advised by one member that they can only resubmit app with another hard pull)
AmEx: 800-230-1284 (Account Services – handles accounts with issues)
AmEx: 800-700-7619 (Reserves – handles closed and charged-off accounts)
AmEx Executive Office: 800-297-6197
American Express Credit Bureau Unit: 800-874-2717. (Must have a current credit report before calling. They will ask for the account number from the credit report, which is different from your card number.)

Barclays: 888-232-0780 (Customer Care)
Barclays: 866-408-4064 (Credit Analyst)

Barclays: 18776831400 (Security Dept)

Best Buy: 800-365-0292 (CSR)
Best Buy App Status: 800-811-7276
Best Buy Store Card: 800-305-0533

BofA: 800-421-2110 – Customer Satisfaction
BofA: 888-991-8222 – Customer Satisfaction
BofA: 866-811-4108 (Credit analyst – existing cardholders) by myjourney
BofA: 888-503-6090 non working number
BofA: 877-721-9405 (App Status – Choose Option 3)
BofA: 800-732-9194
BofA: 888-260-4696 (secured accts.)
BofA: 800-824-5895 (secured & partially secured accts.)
BofA: 800-718-6072 (Credit analyst – for existing cardholders only) Reported as non-functional 6/6/14
BofA: 800-881-4730 (Loan Dept.?)

BofA: 866-618-4585 (Sr Credit Analyst) ~corymcdd88

BofA Credit Dept. Fax: 888-500-6270
BofA/FIA: 888-831-4181
BOFA: 866-865-7839 (Recon Department)

Bank of America — Rate Reduction Team (1.800.770.6459) available 8 a.m. to 8 p.m. EST Monday through Thursday, 8 a.m. to 5 p.m. ET Friday, 8 a.m. to 12 p.m. ET Saturday, closed Sunday

BP/Amoco App Status: 800-365-6204

Cap1: 800-625-7866 (Account Specialist)
Cap1: 800-951-6951 (cust. relations)
Cap1: 800-548-4593 (application status – automated only)
Cap1: 800-889-9939 or 800-625-7866.(Account Specialist)
Cap1: 877-513-9959 (Account Retention?)
Cap1: 800-258-9319 (Debt Recovery)
Cap1 Secured Platinum: 800-219-7931 (deposit taker, can speak to credit analyst)
Cap 1: 800-707-0489 (Senior Escalation Account Mgrs.)

Chase: 800-436-7927 (App status – automated)
Chase: 888-270-2127 (App recon)
Chase: 888-245-0625 (Credit Analyst – Recons)
Chase: 888-622-7547 (Chase Executive Ofc. in IL)
Chase: 800-955-9900 (Product change status questions)
Chase: 888-688-6708 (Chase Credit Dept additional number?, need confirmation, credit to Express)

Chevron/Texaco Biz Card App Status: 888-243-8358
Chevron Cust Service: 800-243-8766

Citi: 888-201-4523 (New App Approval Status)
Citi AA: 888-662-7759
Citi App Status: 800-645-7240, 800-288-4653, 800-750-7453
Citi: 800-444-2568 (Retention Dept.)
Citi: 800-763-9795 (App status?? They ask for your app #)
Citi Credit Bureau Dispute Fax: 866-713-5028
Citi EO: 718-248-6433 No longer active -5/31/14

Citi EO: 866-336-7285 – maiden_girl

Citi: CSR: 301-733-5501 (New App Status) ~ eagle2013

Comenity: 800-303-1368 (Recon) ~ Happychap

Discover: 888-676-3695 (Recon)
Discover: 866-219-0214 (Retention Dept.)

Elan Financial Services: 800-685-7680

ExxonMobil Biz Card: 800-903-9966

FIA: 866-421-8153 (credit analyst) no longer working

FIA: 800-655-1491 for 24 hr automated balance, app status, and payment information. ~ score_building

Fidelity Amex: 1-866-865-7842 (Card Services, 8am- 8pm EST M-F) –Lexie09 no longer working

Fifth Third Bank Phone: 1-800-457-0842 – Select 3 for a CSR (Credit Card Application Status)

FNBO: 800-444-6220 (UW) ~ gdale6

GE Moneybank (except WalMart): 866-419-4096
GE Moneybank: 866-519-6441 (Credit Analyst/Credit Solutions)
GECRB -Credit Solutions 877-379-8173

Home Depot Store Card: 800-677-0232 (Credit Analyst)
Home Depot Store Card: 423 467 6957 (App Status/Recon)
Home Depot MC (Commercial): 800-720-0649

Hooters: 801-545-6705, 800-850-4668

HSBC: 866-574-4421 (App Status)
HSBC: 866-551-0258 (Credit Analyst)

HSBC: 866-280-0118 (Executive Resolution Unit)

Juniper: 866-408-4064 (Credit Analyst)
Juniper/Barclays: 866-750-6031 (Corp. Offices)

Key Bank: 888-201-4523 (App status)
Key Bank MC: 800-288-4653
Keybank Credit Research Fax: 216-357-6404

Lowes: 800-445-6937 (App Status)
Lowes: 866-232-7443 (Biz Acct. Underwriting)
Lowes Fraud/Underwriting/Credit Dept.: 800-444-1408

Macy's: 800-627-2909 (Credit Dept. – new credit, inquiries on upgrade to Visa AmEx, credit reporting issues)
Macy's: 800-543-9617 (Recovery Services)

Meijers MC: 801-517-5560

Merrick Bank – CC – 877-790-5648 (newUser0)

Nationwide Visa: 866-757-2720 (App. status)

Philips 66: 866-289-5630, 800-610-1961

PNC: 800-762-0974 (Credit Dept.)

Saks Fifth Avenue: 866-500-7257 (Application Status) – credit: Ron1

Sallie Mae Visa: 877-564-7965 (Credit Dept.)
Sallie Mae Visa: 877-903-7968 (Credit Analyst)

Sam's Club: 800-301-5546, 866-246-4282 (Underwriting)
Sam's Club/WalMart: 877-294-7541 (escalated help desk)

Sears: 800-599-9710 (Comm'l Accts.)
Sears: 866-533-1820 (Sears credit bureau dispute FAX number)

Shell Fleet Card: 800-223-3296 (App status)
Shell: 800-223-3296, 866-438-7435
Shell: 800-377-5150

Staples: 800-767-1291, 800-282-5316

Sunoco Corp. Card: 800-935-3387, 800-278-6626
Sunoco: 800-310-4773

Target: 866-225-7041 ( New accounts, i.e. 7 to 10 day message )

Target Biz Card: 800-440-5317

Tiffany: 800-770-0800

US Bank: 800-947-1444, 800-685-7680 (Underwriting)
US Bank Corp. & Comm'l Cards: 800-344-5696 (may not be true backdoor number – someone please PM me if this is frontline CS. Thx! – Scamp)
US Bank: 800-308-3648 (Debt Recovery)

Valero: 877-882-5376

Wal-Mart: 800-480-0205 (personal accounts)
Wal-Mart: 800-301-5546 (commercial accounts only)
Wal-Mart Underwriting: 877-294-7548; 877-294-8770
WalMart/Sam's Club: 877-294-7541 (escalated help desk)

WaMu CSR: 800-356-0011, or 800-280-9441
WaMu: 888-687-2273 (Apps/New Accts)

Wells Fargo: 800-967-9521 (credit card underwriting – credit to Brax)
Wells Fargo: 866-677-1128 (now Executive Office – credit to Brax)

Wells Fargo Financial National Bank: 866-535-2725 (Executive Office – credit to high-flyer)

Wright Express: 888-743-3893


About the author: Torsten is a serial entrepreneur who started almost a dozen ventures on four continents. Torsten's love for travel has brought him to 130+ countries and travel with most of the world's airlines. You can reach Torsten at [email protected]

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