Review: United Business Class – New York (JFK) to San Francisco (SFO) p.s. Service

Posted on January 5, 2014 by in United Mileage Plus

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United recently upgraded most of it's 757-200 with the new lie-flat business class for the p.s. Service from JFK to LAX and SFO. While I have my gripes with United – I always liked their business class (and first class) seat in the international configuration.

And this flight turned out to be one of the best domestic flights ever!

I was using the United Club at JFK. It's a good facility with the basic drink and food amenities but very speedy WiFi. It was early in the day on boxing day and hardly anybody else was using the lounge. It was almost too quite so I almost missed my boarding time.

The new seats are a slightly smaller variant of United international business class eat that you may know from their 777. It basically has no storage room but enables you to lounge very effectively and transform your seat into a lie flat seat. The flight attendants were uber friendly with a crew determined to prove United can spin out a world class customer service. After a friendly welcome, jackets were hung up and a welcome drink was provided. Food menus were distributed and the choice of food noted.

Shortly after takeoff I switched my seat into lie-flat mode and entered 'dram world' for about 5 and a half hours. There was a warm comforter and a great pillow. While the seat is not wide it's good enough for me to sleep on my side easily. I wish it would be a couple of inches longer but it wasn't to be.

Breakfast was served and while I was to sleepy to eat I was able to photograph it. It looked rather delicious and flight attendants had no problem serving it for me 4 hours into the flight (about 3 hours after regular breakfast service).

The approach into SFO was 20 minutes ahead of schedule and smooth into a warm California winter day.


United p.s. Service shines in all aspects and is clearly one of the best domestic flight products available. I found this flight better than most International business class flights with United. Superb service, superb seat and very acceptable food.

Lufthansa Miles & More charges only 17,000 miles for a oneway flight in business class.

Book your flight on United here.