We were covering the fares Qatar Airways (QR) was publishing that allowed for cheap mileage runs from Asia to Doha and back two weeks ago. Now Qatar Airways has decided to not honor the deal. Unfortunately this has happened by stealth – tickets have been changed without an email or other notification to consumers. Qatar 'fixed' all tickets by simply changing the flight from a connecting flight to a direct flight between the destinations.
That's a bad way to handle those bookings. I certainly understand QR's interest here but this is just wrong.
The number of tickets wasn't huge and I would have hoped that QR is honoring the tickets as booked. This would have been a great way for the company to show their exceptional customer service (something they are certainly not famous for).
The other option is to inform consumers about the mistake and suggest a refund or rebooking.
This hasn't happened – QR simply changed itineraries without informing passengers. I find this unacceptable and a disappointment.