Points to Ponder: Can You Get a Refund When You Book Flights with Miles?

Post originally Published April 7, 2024 || Last Updated April 7, 2024

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Points to Ponder: Can You Get a Refund When You Book Flights with Miles? - Can You Get a Refund When You Book Flights with Miles?


Points to Ponder: Can You Get a Refund When You Book Flights with Miles?

When it comes to booking award flights using miles, the rules around refunds and cancellations can be complicated. Unlike buying a regular ticket with cash, using miles to book a flight doesn't guarantee you'll get your miles back if you need to cancel.

Each airline has their own policies, but in general award tickets are less flexible than regular paid tickets. However, that doesn't mean it's impossible to get a refund when canceling an award booking. Here are some key things to know:

- Award tickets are generally non-refundable, but can potentially be canceled for a fee or miles penalty. This varies widely between airlines and elite status levels. It's important to check the specific airline's policy before booking.

What else is in this post?

  1. Points to Ponder: Can You Get a Refund When You Book Flights with Miles? - Can You Get a Refund When You Book Flights with Miles?
  2. Points to Ponder: Can You Get a Refund When You Book Flights with Miles? - Navigating the Fine Print: Understanding Airline Refund Policies for Award Tickets
  3. Points to Ponder: Can You Get a Refund When You Book Flights with Miles? - Maximizing Your Miles: Strategies for Securing Refundable Award Flights
  4. Points to Ponder: Can You Get a Refund When You Book Flights with Miles? - Unexpected Circumstances: When Can You Get a Refund for Award Bookings?
  5. Points to Ponder: Can You Get a Refund When You Book Flights with Miles? - The Importance of Timing: How Booking Lead Time Affects Award Ticket Refunds

Points to Ponder: Can You Get a Refund When You Book Flights with Miles? - Navigating the Fine Print: Understanding Airline Refund Policies for Award Tickets


When booking award flights, the airline's specific policies will determine if you can get a refund. It's crucial to read the fine print before transferring miles or points to book your ticket.

Most airlines divide award tickets into different categories, with varying levels of flexibility. Basic economy award seats often have the most stringent rules. Upgrading to a higher fare class usually provides more generous cancellation options.
On American Airlines, basic MileSAAver awards permit no changes or cancellations. AAdvantage mile refunds are only possible if you booked a more expensive AAnytime award ticket. Even then, you'll pay a hefty $150 fee plus a miles redeposit cost. Delta also charges change fees for SkyMiles awards, unless you hold Medallion elite status.
Meanwhile, United MileagePlus and Alaska Mileage Plan sometimes allow award ticket cancellations within 24 hours of booking without penalty. Alaska even offers one free change on award bookings for elites. However, every airline differs - so carefully check policies before transferring miles.
Partner awards booked through alliances can be even trickier. On these tickets, both the ticketing carrier's rules and partner airline's policies apply. For instance, United won't let you change Lufthansa partner awards after ticketing. Know both airlines’ fine print when using miles across alliances.

Points to Ponder: Can You Get a Refund When You Book Flights with Miles? - Maximizing Your Miles: Strategies for Securing Refundable Award Flights


One of the key advantages of using miles to book flights is the ability to potentially recoup your points if plans change. However, not all award tickets are created equal when it comes to refundability. Savvy travelers can employ various strategies to maximize their chances of securing fully refundable flights when redeeming miles.
The first step is to carefully consider the airline's loyalty program and its award ticket policies. Some programs, like United MileagePlus and Alaska Mileage Plan, tend to offer more flexibility on award bookings compared to others. With United, elites can often change or cancel award flights without penalty, while Alaska allows one free change per award ticket. Knowing these nuances can help you strategically book through the most favorable programs.
Another tactic is to opt for more expensive "anytime" or "flex" award tickets when possible. While these require a higher mileage redemption, they typically come with better change and cancellation terms. On American Airlines, for example, AAnytime awards are fully refundable for a fee, versus the non-refundable MileSAAver tickets. The extra miles spent upfront can be well worth it if your travel plans are uncertain.
Elite status can also play a key role in securing refundable award flights. Many airlines offer elite members greater flexibility, waiving change fees or allowing free redeposits of miles. Achieving and maintaining elite status, even at the lowest tiers, can make a significant difference in your ability to manage award bookings.
Lastly, consider booking directly with the airline rather than through third-party portals. While sites like Expedia or Kayak can sometimes offer competitive award rates, the airline's own website usually provides the most transparent and user-friendly policies for making changes or cancellations. This direct relationship can streamline the refund process if needed.

Points to Ponder: Can You Get a Refund When You Book Flights with Miles? - Unexpected Circumstances: When Can You Get a Refund for Award Bookings?


While award tickets generally come with more restrictive change and cancellation policies compared to traditional cash fares, there are certain situations where you may be able to recoup your miles or points. Understanding the nuances of each airline's refund rules is crucial when booking award travel.
One key factor is the reason for needing to cancel or change the booking. If the airline makes significant schedule changes, cancels the flight entirely, or there are other operational disruptions beyond the passenger's control, many programs will allow a full refund of miles with no penalties. This is to ensure customers don't get stuck shouldering the cost when the airline is ultimately responsible.
Elite status can also be a game-changer when it comes to award ticket flexibility. Frequent flyers with top-tier elite status often enjoy more generous change and cancellation policies, sometimes even waiving fees entirely. Maintaining elite standing, even at the lowest tiers, can make a big difference in your ability to modify award bookings as needed.
Additionally, the class of service booked can impact refundability. Many airlines offer more leniency on their most expensive award ticket types, such as "anytime" or "flex" awards. While these require more miles upfront, the added flexibility to cancel or change without major penalties can be worthwhile if your travel plans are uncertain.
Booking directly with the airline versus through a third-party portal also tends to streamline the refund process. When working directly with the loyalty program, you can often access their online tools to easily request a miles redeposit. Going through an online travel agency can add an extra layer of bureaucracy.

Points to Ponder: Can You Get a Refund When You Book Flights with Miles? - The Importance of Timing: How Booking Lead Time Affects Award Ticket Refunds


When it comes to securing refundable award flights, one crucial factor to consider is the timing of your booking. The lead time, or the duration between when you book your ticket and your actual travel dates, can have a significant impact on the flexibility and refundability of your reservation.
Generally speaking, the more lead time you have, the better your chances of being able to cancel or change your award ticket without penalty. Airlines tend to be more lenient with modifications or refunds for bookings made well in advance, as they have more capacity to resell those seats.
Conversely, last-minute award bookings often face stricter policies. If you need to cancel a flight booked just a week or two out, you may be stuck forfeiting your miles or facing hefty redeposit fees. This is because the airline has less time to reallocate that seat before departure.
Elite status can also play a role in how lead time affects your refund options. Frequent flyers with top-tier elite standing often enjoy more generous change and cancellation policies, sometimes even waiving fees entirely regardless of when the ticket was booked. Maintaining elite status, even at the lowest tiers, can be a game-changer when it comes to managing award travel.
Additionally, the class of service you book can impact refundability. Many airlines offer more leniency on their most expensive award ticket types, such as "anytime" or "flex" awards. While these require more miles upfront, the added flexibility to cancel or change without major penalties can be worthwhile if your travel plans are uncertain.

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