Airlink Review: Flying Economy from Johannesburg to Windhoek

Airlink Review: Flying Economy from Johannesburg to Windhoek - About Airlink

Airlink is a regional airline based in South Africa that operates flights to destinations across Southern Africa. The airline was founded in 1983 and has since grown to become a popular choice for travelers looking to explore the region.

While Airlink has had its share of successes, including being named the Regional Airline of the Year in 2019, the airline has also faced criticism for its lack of amenities and unprofessional customer service. Some customers have complained about the airline's outdated aircraft, minimal legroom, and lack of in-flight entertainment.

However, despite these criticisms, Airlink remains a popular choice for travelers looking to explore Southern Africa. The airline operates flights to a variety of destinations, including popular tourist spots like Cape Town, Victoria Falls, and Zanzibar.

As someone who has traveled with Airlink, I have found the airline to be a reliable and affordable option for exploring the region. While the amenities may not be as luxurious as some other airlines, the flights are generally on time and the staff is friendly and professional.

Airlink Review: Flying Economy from Johannesburg to Windhoek - The check-in and boarding experience

When you arrive at Johannesburg Airport, head to the Airlink check-in counter to drop off your luggage and receive your boarding pass. The airline recommends arriving at the airport at least two hours before your scheduled departure time to allow plenty of time for check-in and security. I found check-in very efficient and given the small plane size the three agents were plenty to work the small crowd.

Immigration at Johannesburg Airport can be a nightmare or breeze. I recently discovered that there are two entries into immigration into the International Terminal - if one is crowded - try to head to the other entrance (near the Emirates check-in).

The International terminal also is host to a huge number of lounges participating in the Priority Pass program. I still haven't found a favorite and keep trying a new lounge every time I am there.

Boarding was right on time and the plane would only be about 50% full - boarding was over in less than 10 minutes.

Airlink Review: Flying Economy from Johannesburg to Windhoek - The seat comfort and the inflight service

Airlink operates a fleet of regional aircraft, including Embraer and Jetstream planes. These planes are designed for short to medium-haul flights and offer a basic, no-frills experience. The seats are typically arranged in a 2-2 configuration, with minimal legroom and limited recline.

While the seats may not be the most comfortable, Airlink does offer some inflight amenities to make the flight more enjoyable. Each passenger is provided with a complimentary bottle of water and a snack box.

I found the snack box to be not yet surprisingly original in design but also in contents and must say they were quite yummy!

In terms of inflight entertainment, Airlink does not offer any screens or audio systems. However, the airline does provide a complimentary copy of Sawubona, its in-flight magazine, which includes articles on travel, culture, and lifestyle in Southern Africa.

I found the seat comfort to be adequate for short to medium-haul flights. While the seats may not be the most comfortable, they are suitable for the duration of the flight. The inflight service is basic but sufficient, and the complimentary snack and water are a nice touch.

The biggest complaint about Airline is its flight attendants. Many passengers report that they are loud and bossy, which can be off-putting. The pilots are usually knowledgeable and 'battled-hardened' and extremely experienced with flying to the remote Saint Helena.

Airlink Review: Flying Economy from Johannesburg to Windhoek - Conclusion

Overall, Airlink is a decent airline for an affordable price. It offers reasonably comfortable seating, but the lack of amenities and customer service can be a turn off for some passengers. Other public reviews reflect this sentiment, with many people reporting that the airline is fine for short trips but not for long-haul flights. I would certainly fly again if it is one of the cheaper options available.