Everything You Need To Know About Turo Car Rental

Post originally Published December 12, 2022 || Last Updated December 12, 2022

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Are you looking for an affordable and convenient car rental service? Look no further than Turo! A peer-to-peer car rental marketplace, Turo is revolutionizing the way people rent cars.

Turo is an online car rental service that connects car owners with people who need a vehicle for their travels. The platform allows people to rent any kind of car, from a sedan to a luxury car, at a fraction of the cost of typical car rental companies. With Turo, you can choose from thousands of cars in more than 7,500 cities in the United States, Canada, and the United Kingdom.

Everything You Need To Know About Turo Car Rental

Turo offers a variety of car rental options, such as short-term, long-term, one-way, and round-trip rentals. You can also pick up your rental car at any airport or major city, and you can even get a personalized quote based on your travel plans. All of Turo’s cars come with 24/7 roadside assistance, so you can feel safe and secure when you’re out on the road.

Not only is Turo an affordable car rental option, but it also offers an easy and convenient way to rent a car. All you need to do is sign up for an account, search for the car you want, and book it. You can pay online or through the Turo app, and you can also receive personalized recommendations from the Turo team.

Everything You Need To Know About Turo Car Rental

Some hidden secrets about Turo Car Rental


Before you get started with Turo, here are a few less well-known facts that are worth being aware of:

  • Cars can be rented for as little as $25/day.

  • There are discounts available of up to 25% if you rent for a week or longer.

  • Cars can be picked up at airports, train stations, and other locations.

  • You can filter cars by make, model, price, and amenities.

  • Additional drivers can be added for a fee.

  • If you refer friends and family, you can unlock additional discounts.

  • Turo has a 24/7 roadside assistance service.

  • You can add extra protection to your rental for an additional fee.


Everything You Need To Know About Turo Car Rental

What else is in this post?

  1. Some hidden secrets about Turo Car Rental
  2. What are the top things you need to know about Turo?
  3. What customers think of Turo
  4. The pros and cons of Turo

What are the top things you need to know about Turo?


If you're new to Turo, it's worth knowing what the platform is all about. Essentially, it's a bit like Airbnb, but for cars - you rent cars from their owners. But there are some protections, such as insurance and a guarantee, as well as the breakdown cover for peace of mind. There re some things to bear in mind, however, such as:

  • You need a valid driver's license and credit card for rentals.

  • Turo has a strict policy against smoking in vehicles.

  • You could be charged a cleaning fee if the vehicle is returned dirty.

  • You must return the vehicle with the same amount of fuel as it had when you picked it up.


Everything You Need To Know About Turo Car Rental

There is no membership fee to pay to use Turo, but you will be charged a service fee for the convenience of using the service (just like Airbnb). This is usually around 25% of the rental price. Additional benefits can be unlocked for additional costs, such as delivery of the vehicle and protection if your trip is canceled.

Be sure to check the terms and conditions of the rental agreement in your location, as they can vary between states and countries. Also, keep an eye on the website for promotions and discounts to snag a great deal with Turo.

What customers think of Turo


For most customers, the ability to save money on their car rental while also accessing cars that perhaps aren't often available from standard rental companies is a great benefit. Most customer feedback suggests that they appreciate being able to rent cars from other people, and that they find the process to be easy and convenient.

Of course, as you're renting a private car, you can't expect it to always be faultless. The cars should be mechanically sound and reliable, but that doesn't mean they won't be showing a little wear and tear sometimes. Most complaints to Turo are about the quality of the cars, but as long as you go into the process with your eyes wide open and expectations managed, you should have a great experience.

Everything You Need To Know About Turo Car Rental

There have been some issues for Turo in the past. For example, in2017, Turo made headlines when it was revealed that the company had been overcharging customers for insurance. This led to a class-action lawsuit being filed against Turo. In 2019, Turo made headlines again when it was revealed that the company had been charging customers hidden fees. This led to another class-action lawsuit being filed against the company.

In 2020, Turo made headlines once again when it was revealed that the company had been charging customers for damages that had not been repaired. This led to yet another class-action lawsuit being filed against Turo.

But it's not all bad news. Turo has also had plenty of positive feedback too, particularly about happy rental experiences where travelers have saved hundreds of dollars compared with booking a traditional rental. And it's not only the renters who have happy stories to tell; the people renting out the cars are also making good money, embracing the platform as a workable side hustle to help them through these tough times.

Everything You Need To Know About Turo Car Rental

In recent months, Turo has launched in New York, one of the biggest markets for rentals in the US. Earlier this year, it also acquired car sharing service OuiCar to fuel its expansion in Europe. With traditional rental companies oversubscribed and renters being forced into overpaying for cars they don't need, Turo has proven to be a popular alternative.

Not only that, but Turo has embarked on a number of partnerships in recent years, allowing renters to be rewarded for their custom. Just this year, it launched a new partnership with Delta Air Lines, giving first-time Turo users a 2,000 SkyMiles bonus on their first rental, and 500 SkyMiles every rental thereafter. It has also partnered with Capital One for rewards there too.

The pros and cons of Turo


While Turo has proven itself to be a great platform for cut-price rentals, it's important to understand its limitations too. This is not a car rental company - yes, you can rent cars here, but it is not a rental outlet in itself. This means you don't get the same customer service or protections as you do with a firm like Hertz or Sixt, but if you're used to P2P transactions (like Airbnb) then you should be comfortable here.

One of the things that people tend to get wrong about Turo is that they think it’s just like any other car rental service. However, Turo is actually a bit different in that it allows people to rent out their personal vehicles to others. This can be a great way to earn some extra money, but it also means that there is a bit more of a personal touch to the service.

Everything You Need To Know About Turo Car Rental

Another thing that people tend to get wrong about Turo is that they think it’s only for people who need a car for a short period of time. While Turo does offer short-term rentals, it also offers long-term rentals as well. This can be a great option for people who need a car for an extended period, perhaps if they're house-sitting or on an exchange for a month or more at a time.

Finally, some people tend to think that Turo is only for people who live in major cities. However, Turo actually operates in many different cities across the United States. So, even if you don’t live in a major city, you may still be able to find a Turo rental that meets your needs.

Pros of Turo


There are many things to love about Turo. The company offers a wide variety of vehicles to choose from, which makes it easy to find the perfect car for your needs. The rental process is quick and easy, and the customer service is excellent. We also love the fact that Turo offers a free cancellation policy, so you can always change your mind if you need to.

Everything You Need To Know About Turo Car Rental

Cons of Turo


There are lots of reasons to love Turo car rental, but it's important to be aware of the downsides too. For example:

  • There is no customer service phone number to speak to a human if there is an issue with the rental car.

  • The insurance offered is expensive and doesn't cover everything.

  • The app is often glitchy and difficult to use.

  • There is no guarantee that the car will be in good condition.


Our personal experience with Turo has been very positive. The website was easy to navigate, and we were able to quickly find a car that met our needs. The person we dealt with when we picked up the car was friendly and helpful, and the vehicle we rented was in excellent condition. Being aware of the drawbacks makes sense, but it's not a reason to avoid Turo. All we hope for now is that it starts popping up in more cities around the world!

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