Air New Zealand Business Class Lounge Auckland (AKL) Review
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Air New Zealand runs a massive business class lounge for their premium passengers at Auckland International Airport. How well does the Air New Zealand Business Class Lounge treat passengers?
When I arrived at the lounge at 7.30 AM, I had no idea that I had just hit the busiest time of day with many domestic and international departures just about to happen. The enormous lounge was packed! I had a hard time finding a seat and there must have been at least 250 seats in the lounge.
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I later realized that Air New Zealand allows access for businessclass, Star Alliance status holders and premium economy passenger to the lounge, which certainly adds up to a lot of people.
Breakfast is usually the toughest time to provide a great food selection on a budget for any lounge. The Air New Zealand Business Class Lounge has a 'made-to-order' egg bar that had long lines but seemed to make some delicious egg dishes.
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There were also a number of carbs, granola, andyogurt choices provided. None struck me as high quality, though.
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Besides a coffee machine,the lounge features a barista coffee bar. The coolest feature is that you can order (and customize) your coffee on an iPad.
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Given the local coffee addiction (and that of Australians) it would take 15-20 minutes until my order was up. The coffee I got was pretty terrible though;the coffee maker likely would have made much better.
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I returned a few days later for my next flight and found the evening selection equally low-quality, with beef cheek, fried root vegetables and cauliflower gratin. I just did not feel the dishes made any sense. The stir-fried squid also had no taste to it.
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There were three different white and red wines plus champagne and about a dozen different beers. Clearly, the lounge wanted to make sure that you had plenty of drinking options.
At 8 PM, the lounge was as crowded as in the morning and the guests seemed hell-bent on drinking and eating as much as they could. The enormous cheese buffet was out every time I went back to check.
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In sum, the lounge is a decent business class lounge and ticks all the necessary boxes but does not excite at all. It's horribly crowded most of the time and the Internet is also rather slow.