Aeromexico is a major buyer of 787s and it makes a lot of sense – there are plenty of long and thin routes in South America and to Asia for them. Confusingly, the airline has several different models and interiors in business class already. For this flight, I got a 787 in their staggered 2-2-2 configuration.
The Salon Premier Lounge experience in Mexico isn’t great; it’s crowded, hot and loud. Plus the WiFi works just intermittently (the lounge does not maintain a proper Cisco router or dedicated connection – it’s all random). The good news is that the espresso drinks done by the barista are excellent.
Boarding was quick and the business class cabin was almost full. There are about 30 seats in the front of the plane and another two rooms behind the galley, followed by economy class. I moved myself into the smaller cabin as it was almost empty.
I know you are thinking that 2-2-2 is too tight on a 787 and yes, I would agree usually but it really wasn’t bad. You have to climb over your neighbor when getting up (which can be a hassle) but besides that I liked the seat. It felt like a more modern version of the Lufthansa Business Class on their A380.
The best part of the seat is the almost 100% flat recline. With the comfy pillow and blanket it makes a lovely bed for the short flight of just around 8 hours to Santiago de Chile.
Lunch service came around and started with a cheese dessert – I was as surprised as you; Aeromexico starts dinner/lunch services with a cheese dessert! The cheese was just OK; artisan cheese isn’t a Mexican specialty, right?
The main course was some kind of fish and there was a chocolate-based dessert which I had to refuse (since I do not eat chocolate).
The dinner options did not sound too delicious and the tamale I went for was rather crappy. If you are super-hungry it won’t give you food poisoning but it sure wasn’t great food.
The 787s have WiFi installed but it is expensive at ~$20 and capped at 100 megabytes – I use that much just to launch my work environment in the morning. Given the bandwidth restrictions and high price you are likely one of only a few users so it’ll be fast for the few lucky ones.
The flight attendants were on duty during the whole time, but the service was never attentive. Glasses were forgotten and never picked up. The call button would always produce a flight attendant quickly, though. You need to bring your best Spanish for an Aeromexico flight – there’s no way you can order chicken as such. Remember pollo from you favorite burrito joint?
In sum, this flight was OK. I love these new 787s – they are so quiet and give me much less of a hangover. The seat was awesome despite the 2-2-2 configuration. The food, however, was a complete disaster and I’d bring more nuts and protein powder next time.