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You can access www.refunds.aa.com if you need to request an American Airlines ticket or flight coupon refund.
If you request a refund online, you'll get immediate feedback to say whether or not your ticket is eligible for a refund. You'll also then be given options regarding your ticket and the online refund request.
The site gives you the option to either request a refund or request a receipt.
How do I use www.refunds.aa.com to request a refund?
To request a refund, you need to enter your document number and passenger name before your ticket eligibility is verified. You must submit a refund request for each individual document in a record locator.
You must also cancel the reservation for each applicable reservation by accessing the My Reservations section of AA.com.
How do I use www.refunds.aa.com to request a receipt?
On www.refunds.aa.com you can also view your American Airlines ticket in case you need to print it for purposes of records or expense reports. To view or print, simply provide the document number and passenger name.
Can I request a refund here for my ticket if it was issued with AAdvantage miles?
No. For Award ticket refunds, so that your mileage can be reinstated, you need to visit the AAdvantage section of AA.com.
What else do I need to know?
After submitting a request, you can check the status of your online refund by providing your document number.
If you need to request a refund for a paper ticket, you can use this website, too; you just need to mail in your original coupons before the request can be processed. Send them by regular mail to:
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.