Help – Citibank does not honor my sign-up bonus

During my last round of applications I also signed up for a Citibank ThankYou Premier Card with 50,000 ThankYou points as a sign-up bonus.

I was approved instantly and have now completed the minimum spend. My statement closed yesterday and I checked my balance which was at 23,008 points!

I called Citibank and they told me they have no record of that increased sign-up bonus for me 🙁

Luckily, I do have screenshots of the application, which the agent asked to be immediately faxed to 605-3572073. That's what I did just now.

Let's hope Citibank comes through with this!

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