Review: Malaysian Airlines Regional Business Class Kuala Lumpur, Malaysia to Jakarta, Indonesia – MH 723

Posted on April 14, 2014 by in Malaysia Airlines

Book your flight on Malaysian Airlines here.

Kuala Lumpur and the rest of Malaysia is still badly shaken by the tragedy of flight MH370. The call for prayers and commemoration is all over the city and especially in the airport.


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The premium cabin check-in area at KLIA is just to the left of the airport train. It was crowded at about 7AM but it didn't take more than 5 minutes to move up to the counter thankfully. The check-in agent was one of the most grumpy ever – easily beating her United Airlines colleagues. No words were extended to me and she barely acknowledged me. A check-in machine is more friendly and personal! However, it certainly didn't take long to clear check-in 🙂


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The short flight from Kuala Lumpur to Jakarta (2 hours) is served by Malaysia Airlines Boeing 737. The business class cabin is very comparable to domestic first class in the US. The seat is wider and the seat pitch extended. It's certainly a step up from European-style business class.

The seats look old and torn and much older than the planes – especially the engines. So either the planes went through a retrofit in the meantime or Malaysia Airlines has re-used those seats.

The flight attendants were very friendly as they served pre-departure drinks. Incidentally, the uniform looks much like those worn by Singapore Airlines crew.

After takeoff a full breakfast service started. Following the very disappointing food in the airport lounge I wasn't expecting much, but I should have remembered the in-flight food from my first class flight to London. The breakfast served this time was also excellent – I wolfed down fresh fruit, yogurt and a chicken curry with paratha. I loved that breakfast/brunch as it was delicious and perfectly presented for a regional business class flight.


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After traversing the Malayan Peninsula and Sumatra we started to approach Jakarta.


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I was very lucky this time – I was the second person off the plane and a completely empty immigration hall awaited me. Immigration took less than 2 minutes and I was on my way to collect my luggage.

In conclusion, this was a great flight with Malaysian Airlines. My check-in and the bad food in the lounge were off-putting but the friendly service, great on-board food and punctual flight all made up for it.

Book your flight on Malaysian Airlines here.

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About the author: Torsten is a serial entrepreneur who started almost a dozen ventures on four continents. Torsten's love for travel has brought him to 130+ countries and travel with most of the world's airlines. You can reach Torsten at [email protected]

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